Frequently Asked Questions

If the network port on your USB hub is not functioning, verify whether your computer’s Type-C port supports network transmission, as not all Type-C ports include this capability.

A USB hub without an external power source relies solely on the power supplied by the computer's USB port. Connecting multiple devices like a smartphone charger, external hard drive, monitor, keyboard, and mouse could lead to power supply instability or insufficiency, thus hindering normal operation of certain ports. To mitigate this issue, ensure your laptop is connected to a power source before connecting the USB hub and consider supplying power directly to the hub's Type-C port.

Yes, if the devices’ USB-C hub supports power delivery, it can charge your device.

In high-humidity environments such as Taiwan, poor connectivity with your USB hub may result from moisture affecting the metal contact points. To resolve this, clean the connectors using a cotton swab dipped in isopropyl alcohol.

While a tight fit will not damage a Mac, note that the size of a Type-C connector is standardized across all brands, including ASUS, Acer, and Dell. Any difference in fit or appearance on a Mac is due to the design of these products catering to a diverse consumer base.

To mitigate wireless interference with your keyboard and mouse while using a USB hub, connect them to a USB 2.0 port. USB 3.0 ports operate at frequencies close to those of many wireless devices, potentially causing interference.

Electronics in regions with high humidity such as Taiwan may experience poor connections due to moisture affecting the metal contact points or charging ports. In this case, try cleaning the connectors with a cotton swab dipped in isopropy / alcohal.

Certain USB 3.0 ports can cause interference with wireless devices. If you experience this issue, try connecting the keyboard and mouse to a USB 2.0 port to alleviate the problem. This is because the frequencies used by many wireless devices like keyboards and mice fall into the 2.412-2.462GHz ISM band, which is close to the 2.5GHz frequency used by USB 3.0.

Instability in your USB hub when connecting multiple devices is often due to insufficient power supply. To address this, ensure your laptop is connected to a power source and consider providing direct power to the hub's Type-C port to stabilize power distribution.

It is expected for a USB hub to feel warm during operation, particularly when connected to heat-generating devices such as charging cables or HDMI cables. Our hubs are engineered to operate safely within a temperature range of 50°C to 60°C, utilizing a metallic surface for efficient heat dissipation.

While a tight fit will not damage a Mac, note that the size of a Type-C connectoris standardized across all brands, including ASUS, Acer, and Dell. Any difference in fit or appearance on a Mac is due to the design of these products catering to a diverse consumer base.

First, check whether the Type-C port on your computer supports network transmission as not all Type C ports have this feature.

It's normal for a USB hub to generate heat, especially when all ports are in use or during pass-through charging. Our USB-C hubs are designed to operate safely at around 50°C, well below the maximum temperature rating for industry-standard integrated circuits. Heat generation does not indicate a defect.